The Oil Change

For the past few years, I have been going to Mike's Auto Tune and Tire. Overall, I can say that my experiences at his shop have been positive. I feel that he has been honest and fair in his dealings with me. I have been pleased with the services performed and the staff has been willing to resolve any concerns that I have had. One issue that bothers me is inability to properly estimate the wait time. For example, I am currently sitting here at their shop waiting for my SUV's oil to be changed. The wait time was supposed to be 15-20 minutes; however, I waited 50 minutes before they took my car into the shop. So, what should have been an hour appointment has become nearly 100 minutes.

Fortunately, I have been able to finish up my papers and projects while here. Nevertheless, had I known that it would take so long to get my car serviced, I would have asked them to drive me home; I prefer to be in a more relaxing environment. That's not to say the shop is completely unpleasant. There is free hot chocolate and cookies as well as a little TV. If you want hot cider, that's available; personally, I think it's gross. Now if they had free WiFi, I wouldn't be complaining because I could be reading the news. Anyway, does anybody have any positive (or negative) experiences with auto shops that they'd like to share?